Financial Institutions Commission (FICom): FICom is the provincial body responsible for regulating insurance companies with a business authorization in B.C. You can find insurance company contact information on FICom's website. This is also the organization that investigates complaints against insurance companies. Telephone: 604-953-5300 www.fic.gov.bc.ca

Securities Commission: The British Columbia Securities Commission, administers and enforces the securities legislation in B.C. and regulates trading in securities and exchange contracts in this province. Telephone: 604-899-6500 www.bcsc.bc.ca

ICBC - Insurance Corporation of B.C.: If you have a complaint about ICBC, please call Customer Relations department in North Vancouver. Telephone: 604-661-1290 or toll free 1-888-378-3773. www.ICBC.com

Real Estate Council of BC: The Real Estate Council of BC is responsible, in conjunction with the Superintendent of Real Estate, for the regulation of real estate licensees. Telephone: 604-683-9664 www.recbc.ca

Office of the Information and Privacy Commissioner: The Office of the Information and Privacy Commissioner (OIPC) is independent from government and monitors and enforces British Columbia's Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Information Protection Act (PIPA). FIPPA allows access to information held by public bodies (such as ministries, universities and hospitals) and determines how public bodies may collect, use and disclose personal information. PIPA sets out how private organizations (including businesses, charities, associations and labour organizations) may collect, use and disclose personal information. www.oipcbc.org