Canadian Life and Health Insurance Association (CLHIA): CLHIA is an industry association of life and health insurance companies. It will provide assistance on coverage questions and policy wordings for life and health insurance policies www.clhia.ca

Insurance Bureau of Canada (IBC): IBC is a national trade association that represents the insurance companies that insure homes, cars, and businesses. It will provide assistance on coverage questions and policy wordings for general insurance policies. www.ibc.ca

Centre for the Financial Services Ombudsnetwork (CFSON): CFSON operates a national consumer assistance and referral service. It assists consumers with any complaint against a financial institution and has various additional consumer related links. www.cfson-crcsf.ca

Dial-a-Law: This is a service of the Canadian Law Society, BC Branch, which provides free, tape recorded legal information on 140 legal topics, including consumer law. Telephone: 604-687-4680 or toll free: 1-800-565-5297

Lawyer Referral Service : This is a service provided by the Canadian Bar Association, B.C. Branch. They can make recommendations for lawyers and provide legal advice. There could be a cost attached for this service. Telephone: 604-687-3221 or toll free: 1-800-663-1919

General Insurance OmbudService (GIO): The GIO is an independent organization with the purpose of helping consumers resolve disputes or concerns with their home, automoble or business insurers. Telephone: Toll-free 1-877-225-0446. www.giocanada.org