Council Review Committee Process

See a more detailed outline of the Council Review Committee review and notification process in a complaint against a licensee or former licensee:

When necessary, a Review Committee can be struck to establish facts or information relevant to an investigation, licence application or any matter under Council's jurisdiction:

  • The committee is made up of voting and non-voting Council members and meets to consider the evidence collected during the review by Council staff.
  • The committee may invite the licensee, former licensee, or applicant to attend the meeting.  Although attendance is optional, the licensee, former licensee, or applicant may wish to have an opportunity to present further information or evidence, and answer any questions the Review Committee may have.
  • The licensee may bring legal representation to the meeting. Council’s case manager (legal counsel) is also present.
  • The meeting is recorded and is considered part of the investigation process.
  • After the meeting, the review committee deliberates and does one of the following:
    • Direct Council staff to conduct further investigation.
    • Direct Council staff to issue a reminder letter to the licensee or former licensee.
    • In the case of licence suitability question, consider whether the application should be approved, declined, or approved with conditions.
    • Prepare a report with a recommendation to full voting Council, which can include, but is not limited to recommending:
      • The licensee be reprimanded.
      • Conditions be placed on the licensee's lience.
      • The licensee’s licence be suspended or terminated.
  • If referred, full voting Council considers the recommendation of the Review Committee and makes an intended decision. The intended decision is communicated to the licensee, former licensee, or applicant in writing, prior to Council taking action. If the licensee, former licensee, or applicant does not agree with Council’s intended decision, they have 14 days from receipt of the intended decision to request a hearing to dispute Council’s intended decision.
  • Where Council considers the length of time required to hold a hearing would be detrimental to the due administration of the Financial Institutions Act, it can issue an order under section 238 of the Financial Institutions Act taking immediate action. This may include immediate licence suspension, licence cancellation, imposing of supervision, or other action.

If you have additional questions or concerns about the complaint process or disciplinary process for insurance licensees, please contact us

  • Council will give the licensee, former licensee, or applicant a written notice of intended decision before taking action.
  • If the licensee, former licensee, or applicant does not agree with the intended decision, the licensee, former licensee, or applicant may request a hearing before Council.
  • The hearing request must be delivered to Council in writing, within 14 days of receiving the written notice of intended decision.
  • If a hearing is requested by the licensee, former licensee, or applicant, the intended decision will become null and void, and the matter will be reconsidered at the hearing.
  • A hearing must be held within a reasonable time after delivery of the written notice.
  • If no hearing is requested within the 14-day period, the intended decision becomes final. The final decision is published on Council’s website (except for licence application decisions).

If you have additional questions or concerns about the complaint process or disciplinary process for insurance licensees, please contact us.