Taking the LLQP Exam In-person


Important Notice   

Mask Mandate: as per the new provincial health order, people 12 and older must wear masks in indoor public settings, regardless of vaccination status starting August 25, 2021. All examinees must wear facial masks* covering their nose and mouth to enter and write the in-person exams, and while in common areas of the exam venue. See “About Masks” here.  

Proof of COVID-19 Vaccination: Proof of COVID-19 vaccination will be required for all examinees wishing to write the in-person exams as of September 13, 2021. Examinees must present their proof of vaccination on exam day or they will not be permitted to write their in-person exams. Examinees who would like to write the exams in-person must have at least one dose of a COVID-19 vaccine by September 13, 2021. By October 24, 2021, examinees who would like to write the exams in-person must be fully vaccinated. 

Last updated September 14, 2021

The following information is provided for those wishing to take the LLQP exam in person. These exam sittings are administered by the Insurance Council of BC.

In-person exams are offered in Vancouver. A limited number of exam sittings are also currently available outside of Metro Vancouver.

About In-person Exams            

View or download the LLQP Exam Information Guide (.pdf)

Registering for In-Person Exam Sittings

Information on how to register for an in-person exam sitting is available on the LLQP Exam: Information and Registration page

Exam Format

The Harmonized LLQP exam is a multiple-choice exam. Examinees have 75 minutes to complete each exam module. Each multiple-choice question contains four (4) possible answers. You are to select only one best answer.

You are urged to immediately record your answers on the answer sheet. The exam is scored on answer sheet recordings only. When the allocated time has passed, you will not be permitted additional time to transfer answers recorded in your booklet to the answer sheet.

Pilot Questions
Piloting is done to measure the quality of newly developed exam questions prior to using the questions for scoring purposes. There are 5 pilot questions in each modular exam; however, pilot questions will be excluded from the examinee’s final score and managed to avoid impact on the examinee’s performance.

More information is available at cisro-ocra.com.

Exam Location

The exam’s location is listed on your confirmation letter. It is your responsibility to ensure you are on time and at the correct exam location. We recommend that you become familiar with the exact location and best travel route or parking facility prior to your exam date.

Please remain quiet and respectful of others during your visit. If the building security determines that you are making a disturbance, you may be asked to leave the building.

Exam Procedure

Arrival and Check-in Process

You must arrive at the exam location at least 20 minutes before your scheduled exam time to check-in. Late examinees will not be permitted to enter the exam room.

On arrival, staff/proctors will confirm that your photo ID matches your exam registration, review your proof of COVID-19 Vaccination, perform COVID-19 screening measures before checking you in for the exam.

You must have your photo ID ready for inspection by staff/ proctors at the exam room. Your photo ID must remain visible on top of your exam table.

Exam Administration

Exams will be distributed by the proctor, at which time the proctor will verify your photo ID.

The proctor will address any procedural or administrative questions, but will not answer questions regarding exam or study material content.

The proctor will announce the time at the beginning of the exam, 15 minutes before the end of the exam, and at the end of the exam.

Exit Procedure 

When the proctor announces time is up, you must immediately stop writing and wait for the proctor to collect all materials.

You will be called to complete the sign-out process once all materials have been collected.
Failure to follow this procedure may result in your exam being deemed inadmissible and a result of “fail” being applied.

Exam Rules And Regulations

If you violate any of the exam rules or engage in any kind of misconduct you will be disqualified.

Exam rules
  • You must not open your exam booklet until instructed by the proctor.
  • You must not remove or separate any pages from the exam booklet.
  • You must immediately stop writing when time is up and wait for the proctor to collect all materials.
  • You may not collect your personal items until you have completed the sign-out process.
  • You may not bring any type of communications, surveillance, or recording device into the exam room.
  • Visitors are not permitted in the exam room.
  • Breaks of any kind are not permitted unless pre-approved by the Insurance Council (see Special Accommodations).
  • Food and beverages are not permitted in the exam room.
  • You may not bring anyone into the testing area or to your exam desk.



The proctor will report all cases of misconduct to the Insurance Council in order to render any decision necessary.

Examples of misconduct include:

  • Cheating (e.g., using notes, papers, or other aids not supplied by the Insurance Council)
  • Impersonating an examinee or attempting to write the exam for someone else
  • Reading questions or answers out loud
  • Giving or receiving help
  • Talking, communicating, or making other loud noises
  • Making excessive movements in the exam room
  • Possessing or using communications, surveillance, or recording devices during the exam (e.g., cell phones, tablets, smart glasses, smart watches, mobile devices, etc.)
  • Removing exam materials, answer sheets, or notes from the exam room
  • Attempting to share exam questions, answers, or any other information in the exam materials including sharing test questions after the exam. This is confidential information belonging to the Insurance Council.
  • Leaving the exam room without authorization or accompaniment by a proctor. (You will not be allowed to return to the exam room)
  • Accessing items stored in the personal belongings area before signing out of the exam
  • Continuing to write after the proctor signals the exam has ended.

For example, if a proctor determines that exam security has not been sufficiently maintained or an examinee’s conduct is disturbing to others, the examinee’s exam will be marked incomplete and the registration fee and exam sitting will be forfeited.

As another example, any examinee cheating, using unauthorized materials, removing exam material from the exam room, or impersonating an examinee, will have their exam deemed inadmissible and a result of “fail” applied.



By taking a Harmonized LLQP exam, you understand and agree that the exam (which includes all aspects of the exam, including, without limitation, the exam questions, answers, examples, and other information presented or contained in the exam and exam materials) belongs to the Insurance Council and constitutes the Insurance Council’s confidential information (collectively, the “Confidential Information”).

You agree to maintain the confidentiality of the Insurance Council’s Confidential Information at all times and understand that any failure to maintain the confidentiality of the Insurance Council’s Confidential Information may result in disciplinary action against you by the Insurance Council or other adverse consequences, including, without limitation, cancellation of your exam, or refusal of a licence.

Specifically, you understand that you may not, for example, discuss, publish, or share any exam question(s), your answers or thoughts on any question(s), or the exam’s format in person, or any forum or media (e.g., via email, Facebook, LinkedIn, Twitter, etc.).

Exam Materials

All materials required to write the exam, including pencils, erasers and calculators will be supplied. No other materials are permitted and all supplied materials must be returned at the end of the exam.

As the exam is open-book, you will be provided with a tablet containing an electronic version of the study material. For instructions on use, see the Tablet User Guide - Document and Tablet User Guide - Video.

Instructions for using the tablet will not be provided at the exam session. It is the examinee’s responsibility to review the user guide and video prior to the exam date.

What to bring to the exam

You must wear a facial mask covering your nose and mouth, otherwise you will not be permitted to write your exam.

You must bring original, valid, government-issued photo ID with a signature to the exam. Your photo ID must exactly match the name on your exam registration. If you do not bring acceptable photo ID with a signature or if the name on your photo ID does not match your exam registration you will not be permitted to write the exam.

About Personal Belongings

You will be provided all materials required to complete the exam.

Do not bring valuables to the exam - you will not be allowed to keep them with you.

Small personal belongings will be stored in a designated area and cannot be accessed until you have completed the exam sign-out process. Electronic devices, such as cell phones, tablets and watches, must be stored in the designated storage area and turned off.

The Insurance Council and its exam proctors will not accept responsibility for lost, stolen, or damaged items.

Exam Safety Protocols for COVID-19

Providing a safe exam environment is our priority. We have put in place measures to protect our examinees, staff and proctors on exam day:

  • Examinees must agree to and sign a liability waiver and assumption of risk document to write the exams
  • Examinees must have received their first dose of COVID-19 vaccine as of September 13, 2021, and fully vaccinated by October 24, 2021 to write the exams. 
  • Proctors and staff must wear gloves and facial masks covering their nose and mouth on exam day
  • Examinees must wear facial masks* covering their nose and mouth to enter and write the exams, and while in common areas of the building. See "About Masks" below.
  • Body temperature screening will be conducted via a non-invasive forehead infrared thermometer prior to entry to the exam room. Examinees with a body temperature reading of 38°C or higher will not be permitted to write the exam and must leave the premises immediately. 
  • Examinees who appear unwell or exhibit symptoms of COVID-19 on exam day will not be permitted to write the exam and must leave the premises immediately. 
  • Examinee tables, chairs, and exam materials will be disinfected before and after each examinee use. 

*About Masks: Non-medical, N95, and double layer cloth masks are acceptable; however, we do not permit bandanas, gaiters, or masks with exhalation valves to be worn in exam sittings. A good mask has a double layer of washable, breathable fabric that helps keep the wearer from spreading potentially infected droplets into the air. A bandanna tied around the face does not work as well as a mask because it is open at the bottom. A gaiter (a tube of thin, stretchy knit fabric that can be worn around the neck and pulled up to cover the nose and mouth) is usually too thin to provide adequate protection. Likewise, masks with exhalation valves can allow your droplets to escape into the air.

Should you have questions about these protocols, please contact our Exams Team via email at examinations@insurancecouncilofbc.com or call 604-695-2006.