See our
Leadership Staff section for specific contact information
Hours of Operation
Monday to Friday, 8:30 am to 4:30 pm
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.
Our office can be accessed by appointment. Appointments can also be made for phone and video consultations to ensure availability. To make an appointment, call or email the above department related to your inquiry.
For all other matters, please call the main office line below to set up an appointment.
Email: info@insurancecouncilofbc.com
Phone: 604-688-0321 (Metro Vancouver) or 1-877-688-0321 (toll-free within Canada)
Please note that we no longer have a fax machine.
Office and mailing address:
1400-745 Thurlow Street
Vancouver, BC V6E 0C5
Documents can be sent to our teams via email, as noted above, but if hard copies are required, sending documents via Canada Post* (see note below) is preferred. If a courier is required, please notify the courier company that the driver will need to ask security onsite to provide access to the 14th floor for delivery drop-off.
*Canada Post Service Interruption | Due to labour action, Canada Post services may be suspended as early as Friday, May 23, 2025, and mail delivery may cease.
If you require timely receipt of hard copy mail, we strongly recommend considering alternative delivery methods, such as courier services, as there may be delays in receiving your documents.