Contact Us

Thank you for your interest in contacting the Insurance Council of British Columbia. 

See below for our hours of operation, location, contact information, and links to information about our most frequently asked questions. 

Specific Enquiries

Check the status of an application, licensing questions
Questions about the LLQP exam and registration process
General practice and regulatory questions
Online portal support
604-688-0321 and press 6
Media enquiries

See our Leadership Staff section for specific contact information


Office Hours and Location


The Insurance Council office is temporarily closed to visitor and public access in response to the current upsurge of COVID-19 in BC. Our staff team continues to be available to assist you via phone and email.  Appointment times can also be arranged for phone and video calls to ensure availability.  (Updated January 5, 2022)


Hours of operation: Monday to Friday, 8:30 am to 4:30 pm 
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.

Applications, licensing 604-695-2007
LLQP exams and exam registration 604-695-2006
Practice, compliance and regulatory matters 604-695-2008

For all other matters, please call the main office line below to set up an appointment. 


Phone: 604-688-0321 (Metro Vancouver) or 1-877-688-0321 (toll-free within Canada)
Please note that we no longer have a fax machine.

Office and mailing address:
1400-745 Thurlow Street
Vancouver, BC  V6E 0C5