Contact Us

Thank you for your interest in contacting the Insurance Council of British Columbia. 

See below for our hours of operation, location, contact information, and links to information about our most frequently asked questions. 

Specific Enquiries

Check the status of an application, licensing questions
Questions about the LLQP exam and registration process
General practice and regulatory questions
Online portal support, including annual licence renewal and the learning management system
Media enquiries

See our Leadership Staff section for specific contact information

Hours of Operation

Monday to Friday, 8:30 am to 4:30 pm 
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.


Our office is accessible by appointment only. Appointments can also be made for phone and video consultations to ensure availability. To make an appointment, call or email the above department related to your inquiry.  

For all other matters, please call the main office line below to set up an appointment. 


Phone: 604-688-0321 (Metro Vancouver) or 1-877-688-0321 (toll-free within Canada)
Please note that we no longer have a fax machine.

Office and mailing address:
1400-745 Thurlow Street
Vancouver, BC  V6E 0C5

Documents can be sent to our teams via email, as noted above, but if hard copies are required, sending documents via Canada Post is preferred. If a courier is required, please notify the courier company that the driver will need to ask security onsite to provide access to the 14th floor for delivery drop-off.