Contact Us

Thank you for your interest in contacting the Insurance Council of British Columbia. 

See below for our hours of operation, location, contact information, and links to information about our most frequently asked questions. 

Specific Enquiries

Check the status of an application, licensing questions
Questions about the LLQP exam and registration process
General practice and regulatory questions
Online portal support
604-688-0321 and press 6
Annual filing support
604-688-0321 and press 7
Media enquiries

See our Leadership Staff section for specific contact information

Email Us 

Call Us 

Within Metro Vancouver: 604-688-0321
Within Canada, toll-free: 1-877-688-0321

Please note that we no longer have a fax machine.

Visit or Mail Us

The Insurance Council office is currently closed to public access. We are receiving mail and courier deliveries, however couriers must phone the main office line upon arrival so a staff member can receive the item.  Items sent via Canada Post or ICS Courier have been easier to retrieve; other courier companies are less consistent with their deliveries and items may be delayed. Sending items electronically is still the preferred delivery option. Deliveries are being accepted between 8:30 am and 3:30 pm. See our COVID-19 Update page for more information 


Office and Mailing Address:
Suite 300–1040 West Georgia Street
P.O. Box 7
Vancouver, BC,    V6E 4H1

Office Hours:
Monday to Friday: 8:30 a.m. to 4:30 p.m. (Via phone or email)
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.