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Online Portal

The Insurance Council’s online portal is a secure website used to access our services. It allows users to apply for licences, register for exams or courses, and manage their information. To access the portal, you will need a portal account.
 
Have you set up your account in our new online portal? 
To login to our newly upgraded portal for the first time as of February 4, 2026, existing users and new users alike will need to register for a user account in the new system. See below for videos and detailed instructions on how to register.


proceed to portal login
 

On this page:

What you can do in the online portal


The services listed below are available through the Insurance Council’s online portal. 

All Portal Users

  

Agencies, Firms & Insurers/Direct Writers
  • Update your contact information 
  • Register for in-person LLQP exams 
  • Apply for a licence 
  • Apply for a trainee registration
  • Pay fees owing for existing licensees/new applications
  •  View/print your licence certificate
  •  View/print receipts
  • Complete your annual licence renewal (available when licence renewal is open)
  • Register for Council Rules Course and other CE courses
  • Keep track of your CE credits*
  
  • Add and manage account delegates
  • Add/remove ATRs 
  • Manage bulk annual licence renewal payments, EFT payments and prepaid accounts (available when licence renewal is open)
  • Pay annual insurer assessment
  • Verify individual licence applications

 

*Current service interruption | The CE Self-tracker is currently unavailable as we continue to upgrade our system. In the meantime, you can request a copy of CE information you’ve previously entered into your CE self-tracker by emailing practice@insurancecouncilofbc.com.

Our team is actively working to restore access, and we will be providing an update on April 22nd. See more on CE Self-tracker status.

Reminder: Use of the CE Self-tracker tool is optional and does not meet CE record-keeping requirements.

 

 

How to Log into Your Account


If you have never accessed the online portal, you will need to register for a portal account as a new user.  From the portal login page, click on Register for a New Account and follow the instructions provided at each step. See the instructional video.

If you have previously used the online portal prior to February 4, 2026, you will need to register for an account in our new online portal system and link it to your existing user data. You must complete this step or your portal account will not be linked to your licence record or user data, and you will not be able to access portal services. See the instructional video or read the detailed instructions below.
 

How to register for a new account as an existing user
View a step-by-step guide on how to register and link to your existing account.

Existing users, please note:
If you receive a message that no match has been found in our system, return to the previous page and correct any information that may have been incorrect or misspelled. If the system is still unable to find your record, do not proceed past this step. Instead, contact portal@insurancecouncilofbc.com to resolve the issue.

Do not continue by clicking Register for a New Account or this will create duplicate accounts.
 

How to register for a new account as an existing user 

 
  1. Proceed to the portal login page.
  2. Click on the Register for a New Account button.

  3. Next, you will be asked to enter your full legal name and birthdate so the system can search for your existing user record. You will need to match your name and birthdate to the information we have on file for you. If there are any differences in spelling or missing information, the system will not be able to locate your record.  

    **If the system is still unable to find your record, do not proceed past this step. Instead, contact portal@insurancecouncilofbc.com to resolve the issue.**

  4. The next screen should display a message indicating that a matching account has been found, showing the email address associated with that account. If the email address displayed is current, click the Link Account button. You will be sent an invitation email at this address to authenticate your email address. If you no longer have access to the email listed, please contact our portal support team.

  1. Follow the link provided in the invitation email. This will take you to a screen in your browser displaying the text: “Register using an external account.” Click on the Sign Up button.
  2. The next screen will ask you to provide new login details to set up your portal account in the new system: 

    Enter the email address you want to use to log into your portal account. Then click on Send verification code, which will send an email to this address with a verification code. Enter this code, and click on the Verify code button.

    Once this is complete, enter a new password to login to your portal account and click on the Create button to complete your account set up. You will now be able to log into the new portal using the email and password you’ve provided.

How to register for an online portal account as a new user

How to register for a new portal account
View a step-by-step guide on how to register for a new portal account.

How to Manage Delegates

Nominees for agencies/firms have the ability to add delegates to their portal account. A delegate can make changes to the agency/firm's account through the portal--for example, someone other than the nominee can be assigned to make updates to contact information, manage Authorizations to Represent (ATRs), or complete fee payments on behalf of the agency/firm licence. Nominees are responsible and accountable for all licensing activities and transactions undertaken by the delegate on their behalf.

After the launch of the new online portal in February 2026, existing delegate access will be removed and will need to be re-authorized. Previous and new delegates must first register for an account before a nominee can select to add delegates via the agency/firm profile from the nominee's portal account.

To add a delegate, nominees must switch to the agency/firm profile that they wish to access, by clicking Switch Profile on the top right corner. Select Manage Delegates from the menu on the left and then click Add New. Fill in the required boxes and click Search. When the system confirms that the delegate has been found, click Continue. Select the class of licence from the drop down menu and click Submit. Advise the delegate that an invitation has been sent via email. The delegate must accept the invitation in order to have delegate access via their own portal account.

Frequently Asked Questions - Online Portal

From the login screen, click Sign In and then Sign In on the following page. Underneath the password box, click the link Forgot your password? and then enter the email associated with your portal account to send a verification code. Once you have entered the code and verified it, you can set a new password and login.
If you no longer have access to the email on file with the Insurance Council, please email portal@insurancecouncilofbc.com for assistance.

If you’ve logged into the portal before, then you’ll need to use the email address associated with the account in order to reset your password. If you're unsure of the portal login email, please click on I've forgotten my username or send an email to portal@insurancecouncilofbc.com for assistance.

All of your contact information can be edited on the Profile page in your portal account.
Visa, Mastercard, Amex and debit cards from Canadian banks.

During the annual licence renewal period, agencies/firms can request to use a prepaid account if they have at least 40 fees to pay.
Please send an email to portal@insurancecouncilofbc.com and a member of the portal support team will update the email address on your portal account.

We recommend that you use a personal email address with your portal account or ensure that you can update your contact information on the portal whenever your information changes.