Online Portal

On April 15, 2019, Council launched a new online portal to provide increased access to services for licensees. Currently, licensees can update their contact information on the portal as well as pay fees owing for existing licensees.

How to Create an Account

Licensees are encouraged to create an account in order to access services available through the online portal. Please see our instructions for setting up your account. As part of the account creation process, you will need a Council-provided Personal Identification Number ("PIN"). Please refer to the instructions below for obtaining a PIN.
 

Create an account

How to Get Your PIN

To obtain your PIN, search for your name in the Licensee Directory. When you click on your name from the search results, a pop-up window will show your licence information. Click on the "Request PIN" button and an email containing your PIN will be sent to the email address that you currently have on file with Council.

If you do not receive the email, you will need to contact Council at portal@insurancecouncilofbc.com as you may need to update the email address we currently have on file.
 

Click Here to Request PIN

You will require a unique Council-provided PIN in order to link your licence to your online portal account.

If you need to obtain your PIN, please search for your name in the Licensee Directory. When you click on your name from the search results, a pop-up window will show your licence information. Click on "Request PIN" button and you will receive an email containing your PIN to the email address that is on file with Council.

If you do not receive the email, you will need to contact Council at portal@insurancecouncilofbc.com as your email address may be incorrect on file. Please include your full name and your licence number in the email.

If you need to obtain your PIN, please search for your name in the Licensee Directory. When you click on your name from the search results, a pop-up window will show your licence information. Click on "Request PIN" button and you will receive an email containing your PIN to the email address that is on file with Council.

If you do not receive the email, you will need to contact Council at portal@insurancecouncilofbc.com as your email address may be incorrect on file. Please include your full name and your licence number in the email.

The PIN is not a password for the portal. You need to first create an account before you can log into the portal. Instructions for creating a portal account are here. The PIN is required as part of the account registration process and is used along with your date of birth to link your portal account to your licence.
You need to create an account before you can log into the portal. Instructions for creating a portal account are here.

You will not be able to edit your contact information during the account creation process. As long as that contact information did belong to you at some point in the past, you can verify it in order to finish setting up your account.

Once you're logged into your account, click on "My Account" in the grey bar on the homepage. Click on "Action" next to one of your addresses and then click "Edit" from the dropdown. This will take you to a screen where you can update all of your contact information. Please note that you will need to save changes on two screens (the second one is after you see the green text "contact address updated successfully") in order for the changes to take effect.

Only Royal Bank and TD participate in Interac Online, so only cards from these two financial institutions can be used to pay by debit online. Council accepts Interac cards from all financial institutions in its office.
Once you're logged into your account, click on "My Account" in the grey bar on the homepage. Click on "Action" next to one of your addresses and then click "Edit" from the dropdown. This will take you to a screen where you can update all of your contact information. Please note that you will need to save changes on two screens (the second one is after you see the green text "contact address updated successfully") in order for the changes to take effect.