Online Portal

A number of Insurance Council services are available through the online portal. Users have access to the following services online:

All Portal Users


Agencies, Firms & Insurers/Direct Writers

  • Update your contact information 
  • Register for in-person LLQP exams 
  • Release information to Durham College for online LLQP 
  • Apply for a licence 
  • Apply for a trainee registration
  • Pay fees owing for existing licensees/new applications
  •  View/print your licence certificate
  •  View/print receipts
  • Complete your annual licence renewal (available when licence renewal is open)
  • Register for Council Rules Course and other CE courses
  • Keep track of your CE credits
  • Add and manage account delegates
  • Add/remove ATRs 
  • Manage bulk annual licence renewal payments, EFT payments and prepaid accounts (available when licence renewal is open)
  • Pay annual insurer assessment
  • Verify individual licence applications

How to Log into Your Account

Log into your portal account using your user name and password. You do not need to create a new account, and you do not require a PIN. Your user name is the email address that you have on file with Council. If this is the first time that you are logging into your account, your temporary password is your date of birth (MMDDYYYY). The system will prompt you to change your password after your first log in.

How to Reset Your Password

On the portal login screen, click on I’ve forgotten my password. Type in the email address associated with your account. You will need to provide the answer to your security question. A temporary password will be sent to you via email. When you log into the portal with your temporary password, the system will prompt you to change it. Please note that the old password is the temporary one that was sent to you via email; the new password is a password of your choice. (See the FAQ below for common questions about password retrieval and security questions.)

How to Register for an Account

If you do not have a portal account or you no longer have access to the email address associated with your account and can therefore not use the "I've forgotten my password" option, you can register for a new account. Click on Register for an Account from the portal login screen. Fill in the required account information, then click on Add New or Existing Contact to Account. On the following screen, your full legal name, birthdate and email address entered must be an exact match to the information in Council's database or your licence record will not display once you log into your portal account. 

How to Manage Delegates

Nominees for agencies/firms have the ability to add delegates to their portal account. A delegate can make changes to the agency/firm's account through the portal--for example, someone other than the nominee can be assigned to make updates to contact information, manage Authorizations to Represent (ATRs), or complete fee payments on behalf of the corporate licence. Nominees are responsible and accountable for all licensing activities and transactions undertaken by the delegate on their behalf.

From the main menu, the nominee will click on Manage delegates, then Add a Delegate. Enter the name and email address for your account delegate and select which items you would like the delegate to manage on your behalf. The system will send an email and the delegate will need to log into the portal in order to accept the invitation. Please note that delegates must have a portal account created before an invitation can be sent. Delegate permissions can be revoked or amended at any time through the nominee's portal account. A delegate cannot add a delegate; all delegates must be added or removed from the nominee's portal account. 

You no longer need a PIN to set up your account. All current licensees, examinees and applicants can access the portal with their user name or email, and their password. Your user name is the email address associated with your portal account, or a unique ID created by you on your first login.

If you are new to the Insurance Council, you will need to create an account.

If you no longer have access to the email address that was associated with your portal account, you will need to email for assistance.

Your user name is the email address that that is associated with your portal account, or a unique ID created by you on your first login.
On the login screen, click on the I've forgotten my password button on the right-hand side of the window and follow the prompts to reset your password. The system will send you an email containing a temporary password and will prompt you to change your password when you log in. Please note that the old password is the temporary one that the system sent you via email; the new password is a unique password of your choice.

If you’ve logged into the portal before, then you’ll need to use the email address associated with the account in order to reset your password.

A default security question and answer is assigned to some new accounts. The default question is set to "What year is it?" and the answer may be 2019, 2020 or 2021 depending on when your account was created.

Please make sure to update the default security question with your own unique question and answer.  You can do this by logging into your account, and clicking on Update my portal login information from the main menu.
You can update your security question and answer at any time by logging into your account and selecting Update my portal login information from the main menu. 

If you see the security question, "What year is it?" your security question was set by an Insurance Council staff member. The answer will be 2019, 2020, 2021 or 2022, depending on the year the security question was set.
From the main menu, click on Update my contact information.

Click on Edit Contact, make the required changes, and click Save.

Click on Manage Addresses, Edit Address, make the required changes, and then click Save. Please edit existing addresses instead of adding new addresses, unless you need to add a new address type. Your service address is the one that the Insurance Council will use to send written correspondence.

Annual Licence Renewal Fees:
Please review the annual licence renewal page for further information.

Application Fees:
Click on Manage my applications. Fees owing will display in the Action column.

Fines/Costs, Other Fees
Click on View my licence record(s). Fees owing will display in the Action column.

Only Royal Bank and TD participate in Interac Online, so only cards from these two financial institutions can be used to pay by debit online. 
Please send an email to and a member of the portal support team will update the email address on your portal account.

We recommend that you use a personal email address with your portal account or ensure that you update your contact information on the portal whenever your information changes.