Important Information:

COVID-19 Prevention and Insurance Council of BC Services

The health and safety of the public, our licensees, and our staff is our priority.  At this time, we are taking special measures to ensure that we can continue to provide services and carry out our regulatory functions, while limiting the need for in-person interactions, as advised by the Provincial Health Officer. 

The Insurance Council will continue to conduct its business via phone, email and online, but will be closed to the public as of Tuesday, March 17, 2020. At present, we are working to move more of our processes online (see below) and are currently requiring that applications and other forms be submitted via email only, not by mail or courier. At this time, all Insurance Council mail is being held by Canada Post and we are not able to accept courier deliveries. Parcels, Xpresspost, and pre-paid envelopes will not be held, and will be returned to sender if they are not picked up at the post office within a certain window of time. Senders can track these online with the tracking number supplied by Canada Post.

LLQP Exams

No new exam registrations are being accepted until further notice. All Life Licence Qualification Program (LLQP) exams have been temporarily suspended until April 30, 2020.

If your scheduled examination is cancelled, we will contact you via email a minimum of one week prior to your scheduled examination. Your registration fees will remain on your account and you will have priority to re-schedule and attend an exam at a later date when registration becomes available again.  See our COVID-19 Update page for more information.

Should you have questions, please contact our Examinations team via email at or call 604-695-2006.

Licence Applications

In the interim, we will be accepting applications for insurance licences via email to Licence application forms are available on our website. Please do not send any payment details via email; a member of our licensing team will contact you directly regarding payment.  For the criminal record check required for licensing applications, if you are unable to obtain a criminal record check through your local municipal police or RCMP detachments, we are currently accepting criminal record checks that are based on information maintained by the Canadian Police Information Centre (CPIC) from non-police entities such as:

  • Sterling Backcheck
  • Commissionaires
  • Mintz Global Screening.

Changes to Authority to Represent (ATR)

Currently, changes to Authority to Represent can already be completed by contacting us via email at You can find Add Authority to Represent forms on our website. Upgrades to our online portal are currently underway which will soon enable licensees to update their ATRs in real-time.


Annual Filing for 2020

This year’s process for Annual Filing will be conducted online, and we will be providing instructions and information to licensees in the weeks to come. 

Other Licensing Services or Related Inquiries

For information about other licensing-related services, such as licensee name changes, please contact our licensing department at or call 604-695-2006.

Regulatory or Other Inquiries

If you have a general practice or regulatory question, please contact our Regulatory Services team at or call 604-695-2008 for assistance.