Canadian Regulators Seek Input to New Conduct Principles for Intermediaries

Published June 10, 2021

The Canadian Insurance Services Regulatory Organizations (CISRO), a national body made up of provincial and territorial authorities that regulate insurance intermediaries, is seeking input for the development of its Principles of Conduct for Intermediaries to help ensure the fair treatment of customers in the life & health and property & casualty insurance sectors.

The Principles will outline shared minimum standards of professional behaviour and conduct expected of insurance agents, brokers, adjusters and other business entities that distribute insurance products and services across Canada. The document is intended to complement the Guidance Conduct of Insurance Business and Fair Treatment of Customers issued by the Canadian Council of Insurance Regulators (CCIR) and CISRO.

These Principles are intended to support increased consumer protection by helping Canadians better understand the high standards of ethics and integrity they should expect from insurance intermediaries.
If you are interested in providing feedback to the Principles, you can send input via email by July 9, 2021.  

For more information and to view the Principles, visit CISRO’s website here.