COVID-19 Updates

Insurance Council Services and Information for Licensees

The health and safety of the public, our licensees, and our staff is our priority.  At this time, we are taking special measures to ensure that we can continue to provide services and carry out our regulatory functions, while limiting the need for in-person interactions, as advised by the Provincial Health Officer.
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The Insurance Council is continuing to conduct business via phone, email and online; however, our office building is currently closed to public access.  Please see the information below on changes to our processes.   

Licence Applications

We are currently accepting applications for insurance licences online and via email. Information on how to apply can be found here.

Licence application forms are available on our website and have been updated to accept e-signatures.

Please do not send any payment details via email; a member of our licensing team will contact you directly regarding payment.  For the criminal record check required for licensing applications, if you are unable to obtain a criminal record check through your local municipal police or RCMP detachments, we are currently accepting criminal record checks that are based on information maintained by the Canadian Police Information Centre (CPIC) from non-police entities such as:

  • Sterling Backcheck

  • Commissionaires

  • Mintz Global Screening.

LLQP Exams

Due to the significant increase of COVID-19 cases in BC, all in-person LLQP exams are currently suspended until further notice. We are still accepting and reviewing new registrations for those who wish to write the LLQP exam online or in-person; however, scheduling for in-person exam sittings is unavailable at this time as no new exam dates are being added. 

For information, please see our LLQP Exam: Information and Registration page.

Should you have questions, please contact our Examinations team via email at or call 604-695-2006.  


Changes to Authority to Represent (ATR)

Changes to Authority to Represent can be completed in real-time through the Online Portal. Instructions for the Add Authority to Represent process can be found on our website.   

Continuing Education Requirements for 2020

The deadline for licensees to complete their Continuing Education (CE) credit requirements for 2020 has been extended by a year. Licensees will now have until May 31, 2021 to complete their 2020 CE credit requirement. Find out more.  

Other Licensing Services or Related Inquiries

For information about other licensing-related services, such as licensee name changes, please contact our licensing department at or call 604-695-2007.

Regulatory or Other Inquiries

If you have a general practice or regulatory question, please contact our Practice and Quality Assurance team at or call 604-695-2008 for assistance. 

Mail and Courier

Our building remains closed to public access, but we have resumed receiving courier deliveries. Please note, submitting documents electronically is still the preferred option, as our building is currently not accessible to the public. If you still wish to send documents via courier, please ensure that your shipping company understands that the courier will need to phone our office upon arrival and a staff member will meet them to accept the item. Items sent via Canada Post or ICS Courier have been easier to retrieve; other courier companies are less consistent with their deliveries and items may be delayed. We are able to accept deliveries between 8:30 a.m. and 3:30 p.m.