COVID-19 Updates

Insurance Council Services and Information for Licensees

The health and safety of the public, our licensees, and our staff is our priority.  At this time, we are taking special measures to ensure that we can continue to provide services and carry out our regulatory functions, while limiting the need for in-person interactions, as advised by the Provincial Health Officer.
See a message from Insurance Council Chair, Lesley Maddison.

The Insurance Council is currently conducting business via phone, email and online.  Please see the information below on changes to our processes.   

July 21, 2020 - 
While our office remains closed to the public, we have now resumed registration for LLQP exams in our Vancouver and Victoria locations and are currently working towards re-opening in a manner that is compliant with provincial guidance on physical distancing. We will be providing updates on this page as more information becomes available.

Mail and Courier

Our building remains closed to public access, but we have resumed receiving courier deliveries. Please note, submitting documents electronically is still the preferred option, as our building is currently not accessible to the public. If you still wish to send documents via courier, please ensure that your shipping company understands that the courier will need to phone our office upon arrival and a staff member will meet them to accept the item. Items sent via Canada Post or ICS Courier have been easier to retrieve; other courier companies are less consistent with their deliveries and items may be delayed. We are able to accept deliveries between 8:30 a.m. and 3:30 p.m.

LLQP Exams

We are currently accepting new registrations for the LLQP exam in our Vancouver location and selective locations outside of Metro Vancouver. Exams in Surrey continue to be suspended until further notice. To register to write the LLQP exams, please follow the steps below:

  1. Email a copy of your government issued photo ID, along with the fully completed and signed Exam Registration Form to Please do not send any payment details via email, a member of our Examinations team will contact you directly regarding payment. Please note: Incomplete registrations will not be processed.
  2. Pay your exam registration fee on the online portal. Once your exam registration form has been processed, you will receive an email to pay for your exam registration fee on Council’s online portal. Please note your exam dates are not yet confirmed. Exam registrations are placed in queue and reviewed in date order in which they are received.
  3. Once you have paid your exam registration fee, notify Examinations immediately via email at examinations@insurancecouncilofbc.comOnce we receive confirmation that payment has been received, your exams will be scheduled according to the exam dates listed on your exam registratoin form. If the dates you have requested are no longer available,  a member of our Examinations team will reach out to you via email regarding scheduling your exams. Please note your exam dates are not yet confirmed. Exam bookings are placed in queue and reviewed in date order in which payment is received.
  4. Once you have been succesfully scheduled for an exam, you will recevie a Liability Waiver and Assumption of Risk document via email for each exam day scheduled. To confirm your exam sitting, this document must be signed, completed in its entirety and returned via email by the deadline given. Once the document has been reviewed for completeness, you will receive a confirmation letter via email. If we do not receive this document by the deadline given, you will be automatically removed from the exam sitting.

Processing times: Council is currently reviewing exam registrations received July 10, 2020
See below for protective measures we have in place to protect our Examinees, Staff and Proctors on exam day:
  • Examinees must agree to and sign a liability waiver and assumption of risk document to write the exams
  • Proctors and staff must wear gloves and facial masks covering their nose and mouth on exam day
  • Examinees must wear facial masks covering their nose and mouth to enter and write their exam. Otherwise, they will not be permitted to write the exam. (Non-medical and homemade masks are acceptable)
  • Examinees who appear unwell or exhibit symptoms of COVID-19 on exam day will not be permitted to write the exam
  • Examinees will be seated at least 2 meters/6 feet apart
  • Examinee tables, chairs, and exam materials will be disinfected before and after each examinee use 

Should you have questions, please contact our Examinations team via email at or call 604-695-2006.  

Licence Applications

We are currently accepting applications for insurance licences via email to Licence application forms are available on our website and have been updated to accept e-signatures.

Please do not send any payment details via email; a member of our licensing team will contact you directly regarding payment.  For the criminal record check required for licensing applications, if you are unable to obtain a criminal record check through your local municipal police or RCMP detachments, we are currently accepting criminal record checks that are based on information maintained by the Canadian Police Information Centre (CPIC) from non-police entities such as:

  • Sterling Backcheck
  • Commissionaires
  • Mintz Global Screening.

Changes to Authority to Represent (ATR)

Changes to Authority to Represent can be completed in real-time through the Online Portal. Instructions for the Add Authority to Represent process can be found on our website. 

Annual Filing for 2020

This year’s process for Annual Filing will be conducted online. See more information on How to Complete your Annual Filing

Continuing Education Requirements for 2020

The deadline for licensees to complete their Continuing Education (CE) credit requirements for 2020 has been extended by a year. Licensees will now have until May 31, 2021 to complete their 2020 CE credit requirement. Find out more.

Other Licensing Services or Related Inquiries

For information about other licensing-related services, such as licensee name changes, please contact our licensing department at or call 604-695-2007.

Regulatory or Other Inquiries

If you have a general practice or regulatory question, please contact our Regulatory Services team at or call 604-695-2008 for assistance.