COVID-19 Updates

Insurance Council Services and Information for Licensees

The health and safety of the public, our licensees, and our staff is our priority.  At this time, we are taking special measures to ensure that we can continue to provide services and carry out our regulatory functions, while limiting the need for in-person interactions, as advised by the Provincial Health Officer.
See a message from Insurance Council Chair, Lesley Maddison.

The Insurance Council is currently conducting business via phone, email and online.  Please see the information below on changes to our processes.   

June 1, 2020 - 
While our office remains closed to the public, we are currently working towards re-opening in phases and restarting some in-person functions in a manner that is compliant with provincial guidance on physical distancing. We will be providing updates on this page as more information becomes available.

Mail and Courier

Our offices are currently closed to the public. We are receiving mail, but are not able to receive courier deliveries at this time. License applications and other forms may be submitted via email. Please note that  processing times are longer for applications and forms received by mail.


LLQP Exams

No new exam registrations are being accepted until further notice. All Life Licence Qualification Program (LLQP) exams have been temporarily suspended.

We are working on restarting exams in our Vancouver location in June 2020, futher information will be available soon. Exams in Surrey and Outside of Metro Vancouver locations will continue to be suspended until further notice. Examinees who have had their exams cancelled in the months of March to May 2020, will have priority to re-schedule once registration becomes available again.

If your scheduled examination is cancelled, we will contact you via email a minimum of one week prior to your scheduled examination. Your registration fees will remain on your account and you will have priority to re-schedule and attend an exam at a later date when registration becomes available again.  

Should you have questions, please contact our Examinations team via email at or call 604-695-2006.

Licence Applications

We are currently accepting applications for insurance licences via email to Licence application forms are available on our website and have been updated to accept e-signatures.

Please do not send any payment details via email; a member of our licensing team will contact you directly regarding payment.  For the criminal record check required for licensing applications, if you are unable to obtain a criminal record check through your local municipal police or RCMP detachments, we are currently accepting criminal record checks that are based on information maintained by the Canadian Police Information Centre (CPIC) from non-police entities such as:

  • Sterling Backcheck
  • Commissionaires
  • Mintz Global Screening.

Changes to Authority to Represent (ATR)

Changes to Authority to Represent can be completed in real-time through the Online Portal. Instructions for the Add Authority to Represent process can be found on our website. 

Annual Filing for 2020

This year’s process for Annual Filing will be conducted online. See more information on How to Complete your Annual Filing

Continuing Education Requirements for 2020

The deadline for licensees to complete their Continuing Education (CE) credit requirements for 2020 has been extended by a year. Licensees will now have until May 31, 2021 to complete their 2020 CE credit requirement. Find out more.

Other Licensing Services or Related Inquiries

For information about other licensing-related services, such as licensee name changes, please contact our licensing department at or call 604-695-2007.

Regulatory or Other Inquiries

If you have a general practice or regulatory question, please contact our Regulatory Services team at or call 604-695-2008 for assistance.