See our
Leadership Staff section for specific contact information
If you are dissatisfied with the level of service or an interaction you’ve experienced with our staff, you may request that staff member to escalate the issue to their manager. Complaints that are escalated will be handled through the Insurance Council’s Escalation Reporting Procedure. Alternatively, you may reach out to a departmental manager listed on our leadership page.
Hours of Operation
Monday to Friday, 8:30 am to 4:30 pm
Closed on Saturday, Sunday, and Canadian statutory holidays and bank holidays.
Our office can be accessed by appointment. Appointments can also be made for phone and video consultations to ensure availability. To make an appointment, call or email the above department related to your inquiry.
For all other matters, please call the main office line below to set up an appointment.
Email: info@insurancecouncilofbc.com
Phone: 604-688-0321 (Metro Vancouver) or 1-877-688-0321 (toll-free within Canada)
Please note that we no longer have a fax machine.
Office and mailing address:
1400-745 Thurlow Street
Vancouver, BC V6E 0C5
Documents can be sent to our teams via email, as noted above, but if hard copies are required, sending documents via Canada Post is preferred. If a courier is required, please notify the courier company that the driver will need to ask security onsite to provide access to the 14th floor for delivery drop-off.