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Online Portal

Current service interruption | The CE Self-tracker is currently unavailable as we continue to upgrade our system. We’re actively working to bring it back online as soon as possible, and expect it to be available toward the end of March. If you need a copy of your CE information that you've previously recorded in the CE Self-tracker, please email practice@insurancecouncilofbc.com.

As a reminder, the CE Self-tracker is a tool available for licensees' personal use and is not a requirement nor does it meet CE record-keeping requirements.

Last updated February 27, 2026, 4:20 pm

The services listed below are available through the Insurance Council’s online portal. 

We recently completed significant system upgrades to the online portal on February 4, which expanded services and functionality available to users. To login to the new portal for the first time as of February 4, existing users and new users alike will need to register as a new user in our new system. See below for detailed instructions and videos on how to register.

All Portal Users

  

Agencies, Firms & Insurers/Direct Writers
  • Update your contact information 
  • Register for in-person LLQP exams 
  • Apply for a licence 
  • Apply for a trainee registration
  • Pay fees owing for existing licensees/new applications
  •  View/print your licence certificate
  •  View/print receipts
  • Complete your annual licence renewal (available when licence renewal is open)
  • Register for Council Rules Course and other CE courses
  • Keep track of your CE credits
  
  • Add and manage account delegates
  • Add/remove ATRs 
  • Manage bulk annual licence renewal payments, EFT payments and prepaid accounts (available when licence renewal is open)
  • Pay annual insurer assessment
  • Verify individual licence applications
 

portal login

How to Log into Your Account

All users accessing the new portal for the first time as of February 4, 2026, will need to register for an account. If you have a history with the Insurance Council, entering your full legal name and your date of birth during registration will allow you to link to your existing account through email verification. Please note that if the system does not recognize the information you have entered, and you continue to create a new account without linking to an existing account, you will not have access to your existing account information after you log in.

If you are new to the Insurance Council, the system will indicate that it has not found a match and you can continue with the process to create your account.

How to register for a new account as an existing user
View a step-by-step guide on how to register and link to your existing account.

Existing users, please note:
If it’s indicated that your record is not found in the system even though you had an existing portal account, do not continue by clicking Register for a New Account. 

Instead, please contact portal@insurancecouncilofbc.com for assistance to retrieve and link to your account to avoid duplicate accounts.
 
How to register for a new portal account
View a step-by-step guide on how to register for a new portal account.

How to Manage Delegates

Nominees for agencies/firms have the ability to add delegates to their portal account. A delegate can make changes to the agency/firm's account through the portal--for example, someone other than the nominee can be assigned to make updates to contact information, manage Authorizations to Represent (ATRs), or complete fee payments on behalf of the agency/firm licence. Nominees are responsible and accountable for all licensing activities and transactions undertaken by the delegate on their behalf.

After the launch of the new online portal in February 2026, existing delegate access will be removed and will need to be re-authorized. Previous and new delegates must first register for an account before a nominee can select to add delegates via the agency/firm profile from the nominee's portal account.

To add a delegate, nominees must switch to the agency/firm profile that they wish to access. Select Manage Delegates from the menu on the left and then click Add New. Fill in the required boxes and click Search. When the system confirms that the delegate has been found, click Continue. Select the class of licence from the drop down menu and click Submit. Advise the delegate that an invitation has been sent via email. The delegate must accept the invitation in order to have delegate access via their own portal account.

Frequently Asked Questions - Online Portal

From the login screen, click Sign In and then Sign In on the following page. Underneath the password box, click the link Forgot your password? and then enter the email associated with your portal account to send a verification code. Once you have entered the code and verified it, you can set a new password and login.
If you no longer have access to the email on file with the Insurance Council, please email portal@insurancecouncilofbc.com for assistance.

If you’ve logged into the portal before, then you’ll need to use the email address associated with the account in order to reset your password. If you're unsure of the portal login email, please click on I've forgotten my username or send an email to portal@insurancecouncilofbc.com for assistance.

All of your contact information can be edited on the Profile page in your portal account.
Visa, Mastercard, Amex and debit cards from Canadian banks.

During the annual licence renewal period, agencies/firms can request to use a prepaid account if they have at least 40 fees to pay.
Please send an email to portal@insurancecouncilofbc.com and a member of the portal support team will update the email address on your portal account.

We recommend that you use a personal email address with your portal account or ensure that you can update your contact information on the portal whenever your information changes.