New Insurance Council online portal launching: What licensees need to know
Published January 15, 2026
The Insurance Council is set to launch its newly upgraded online portal on February 4. The new portal will provide a more intuitive user experience and expanded functionality for licensees, applicants and examinees.
To support this new upgrade, a mandatory temporary system shutdown is required. The portal will be temporarily offline from
Thursday, January 29 at 4:30 pm PT to Wednesday, February 4 at 9 am PT.
Temporary service interruptions
During the upgrade period, access to the online portal—including licence applications, exam registration, course enrollment, and the Continuing Education (CE) tracker—will be unavailable.
Users who have started an application in the portal are advised to submit their application before January 29 to avoid having to resubmit information. Applications and change requests can still be submitted via email while the portal is offline but licensees are encouraged to submit non-urgent applications/requests via the portal after February 3.
See
here for more detailed information about the service interruptions.
Key changes
With the new portal, users will benefit from expanded services, including:
- Streamlined licence applications and renewals
- Enhanced exam registration and scheduling functionality
- Improved management of account delegates and Authorizations to Represent (ATR)
- Simplified payment options for fees
- CE tracker updated to include the new CE program
Authorization to represent
A notable process update will affect agencies and firms managing licensees’ authorization to represent (ATRs): starting February 4, requests to add or end ATRs via the portal will no longer receive automatic approval. Instead, these requests will be subject to review and approval by the Insurance Council, following standard processing times.
Account delegates
Nominees who have delegates with access to portal account managementwill need to reappoint those account delegates in the portal after the system upgrade. These appointees must create a new account in the ugraded system before they can be added as delegates.
Accessing the new portal
When signing into the portal for the first time, users will be required to register for a new account where they will be able to link to their previous accounts by verifying their account via email to reset their passwords.
The Insurance Council will have updated step-by-step guides and FAQs on portal launch to assist users with account setup, password resets, and portal navigation. For further assistance, users can
contact the licensing or portal support teams.
Looking ahead
The upgraded portal reflects the Insurance Council’s commitment to modernizing its services and supporting the evolving needs of BC’s insurance community. Licensees are encouraged to explore the new features and familiarize themselves with updated processes to ensure a smooth transition.