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Insurance Council of BC's Social Media Policy


The Insurance Council of BC welcomes respectful and constructive engagement across its social media channels. Our platforms are intended to share information about the Insurance Council’s role, regulatory initiatives, and resources that support the insurance industry and the public.
We encourage comments and questions that contribute to meaningful discussion and relate to the topics being shared. In order to facilitate a respectful environment, the Insurance Council has implemented the following Social Media Community Guidelines.
 

Commenting Guidelines

To maintain a respectful and productive environment, we ask that participants:
  • Remain respectful when engaging with others
  • Keep comments relevant to the topic being discussed
  • Avoid sharing personal or confidential information
  • Use appropriate language when participating in discussions
Do not post or comment on anything that you would not want others to know. Remember that the information you share on a public feed may be captured, stored, accessed, potentially disclosed and used inappropriately by others.
 

Moderation

The Insurance Council reserves the right to, without notice, delete, hide or remove comments that may be considered:
  • Personal attacks: Name-calling, insults, threats, , and all other forms of attacks.
  • Discriminatory or derogatory language: Racism, sexism, homophobia, or other forms of discrimination, vulgar, hateful language, or profanity
  • Harassment: Intimidation, or use of sexual or discriminatory imagery, comments or jokes.
  • Not Safe for Work images and comments: Language and images that are generally offensive in nature.
  • Commercial: Selling a product or service, or soliciting, advertisements or unrelated promotions
  • Spam: Repetitive and/or disruptive content not applicable
  • Personal Information: share personal or confidential information
  • Impersonation: impersonating individuals or organizations
 
Users may disagree with an idea; however, they must always be respectful of others. Repeated violations of these guidelines may result in users being restricted or banned from engaging on the Insurance Council’s social media channels. These decisions will be made at the discretion of Insurance Council staff.
 

Public Comments are not the opinion of the Insurance Council

Any comments or opinions shared by followers on the Insurance Council’s social media platforms are those of their respective contributors only. The views expressed by outside contributors do not represent the views of the Insurance Council, its members or employees, and the Insurance Council does not endorse or approve those views.
 

Individual Licensing Matters

The Insurance Council cannot discuss individual licensing matters, applications, or complaints through social media.

If you have questions about your licence or application, please contact the Insurance Council directly through our website.
 

Complaints About Insurance Professionals

If you have concerns about the conduct of a licensee, you can submit a complaint through the Insurance Council’s website. Our staff will review the matter through the appropriate process.
 

Response Times

The Insurance Council monitors its social media channels during operating hours, Monday to Friday, but does not monitor them at all times. For urgent inquiries, please contact the Insurance Council directly through our website.

The Insurance Council reserves the right to amend these Social Media Community Guidelines at any time without prior notice. If you have questions related to our Social Media Community Guidelines, please contact us at info@insurancecouncilofbc.com .

For additional information about privacy, read our Privacy Policy.