Council's office will be closed from 4:30 p.m. on Friday December 21, 2018, until 8:30 a.m. on Wednesday January 2, 2019. Council wishes you a happy and safe holiday season and we look forward to assisting our licensees in 2019.
Council no longer has a fax machine. Contact information, including department-specific email addresses and direct phone number, can be found under Contact Us.
The annual report for 2017-2018 has been posted on Council's website, as well as the audited financials for the 2017-2018 fiscal year.
Fair Treatment of Customers
The Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) released joint guidance that sets out their expectations for how insurers and intermediaries conduct their business and ensure the fair treatment of customers.
Council fully supports principles that put consumers first as is emphasized in its Code of Conduct which specifically requires insurance licensees in British Columbia to act in good faith, be trustworthy, competent, and financially reliable, and to serve the best interests of consumers.
Stakeholders are invited to provide feedback to Council on the Fair Treatment of Customers principles and how Council can continue to work with its regulatory counterparts, insurance licensees, and others to ensure consumers are treated fairly. Please send an email to email@example.com.
Council Member Reappointments
Government has reappointed Darlene Hyde, CEO of the BC Real Estate Association, for a three year term. Ms. Hyde currently serves as Council's vice chair.
For more information about the members of Council, please see About Us.
Council Staff Changes
Council is pleased to announce the appointment of Brett Thibault to the position of Director, Governance and Stakeholder Engagement and Kandace Hopkins to the position of Director, Practice and Quality Assurance. Mr. Thibault previously held the role of Director, Licensing and Ms. Hopkins was Council's Manager, Regulatory Services. Both of these roles have been created to better support licensees.
We are also sad to say goodbye to Robert Tanaka, Council's Executive Deputy Director. Mr. Tanaka has worked with Council for over twenty years in a variety of progressive roles, starting as investigator in 1998. He is well known for his contributions to insurance regulation across Canada and his knowlege and guidance will be missed.
For more information about Council's staff leadership team, please see About Us.
Council has expanded its website to include a section on enforcement, which includes expanded information about the disciplinary process. Upcoming hearings and previous disciplinary decisions have been moved to this area of the website.