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Continuing Education Courses



The Insurance Council now offers online continuing education (CE) courses that are available for registration through Insurance Council’s online portal. Once courses are registered through the online portal, they can be accessed through the newly launched Learning Management System (LMS) with CE certificates ready for immediate download upon course completion.

Below is list of courses currently available that can be taken to count towards annual CE requirements, unless required for licensure as a new insurance licence applicant.

More course offerings coming soon!
 

Available Courses

Council Rules Course
The Council Rules Course is a prerequisite for licensure.
Learn more here
Nominee Responsibilities and Best Practice

The Nominee Responsibilities and Best Practice course is a prerequisite for new nominees (effective August 1, 2023). Current nominees that take the course are eligible for CE credit.

Available in two streams: general insurance and adjuster; life and A&S insurance. See below for how to register for the course.
Learn more here

Other Courses
  • Life and/or Accident & Sickness Insurance Agents webinar (free)
  • General Insurance Agents, Adjusters & Salespersons webinar (free)
  • Continuing Education Guidelines and Requirements (free)
  • Annual Licence Renewal Requirements recorded webinar (free - available until August 6, 2024) 
See below for how to register for the course.
Log in to register

CE Course Topics

How to Register for CE Courses

Log into your portal account using your username and password. After logging in, click on CE Course Registration under the heading Continuing Education. Follow the step-by-step guide on how to register and complete the course.

Things to note:
  • Please ensure you are registering for the correct course. A course title and description will appear before payment. Course fees are non-refundable and non-transferable. It is the responsibility of the course registrant to ensure they are enrolling in the correct course prior to payment. 
  • Upon course registration, the course will be available for 30 days. If you do not complete the course within the 30 days, access to the course will expire.
  • When access to the course expires, you will no longer be able to download your CE certificate; we recommend downloading and saving your CE certificate immediately upon course completion.  
  • Courses are mobile-friendly; however, the optimal view is desktop or tablet for mobile. If you are using a tablet to view your course, please ensure you are viewing the course in landscape mode so all navigation features are displayed.

Course Payment Q&A


How do I pay for an applicant/licensee’s course?
Agencies/firms can pay for courses on behalf of staff through the online portal. Please follow the step-by-step guide for detailed instructions. Please note that the course registrant will need to select that they have an agreement with a licensed agency/firm to pay for the course, as well as select their agency/firm when registering for the course so that the agency/firm’s linked portal account gets updated to allow for payment.

Why don’t I see applicant/licensee courses under “Manage Applicant/Licensee Courses” in my online portal account?
To pay for an applicant/licensee’s courses you must be a nominee or added as a delegate by the nominee via their portal account. Once you have been added as a delegate by the nominee, you will then be able to view applicant/licensee registered courses in your online portal account. Please reach out to your nominee if you do not have the access you require.

For more information on managing delegates please see our website.​

How do I request to have my agency/firm pay for my course?
Please see the Course Registration and Completion Guide for detailed instructions.

I forgot to select that my agency/firm would pay for my Insurance Council course. What do I do?
If you have not paid for the course yet, you can delete the course in your online portal account and re-add the course making sure to select that you have an agreement with a licensed agency/firm to pay for the course.

If you have already paid for the course, you will need to reach out to your agency/firm directly to discuss reimbursement.

My agency/firm declined to pay for my course, what do I do?
If your agency/firm denies your request to pay for your course, you will receive an email notification and the registered course will be removed from your online portal account. You will need to reach out to the agency/firm directly with any questions regarding payment.

If you wish to pay for the course yourself, you will need to register for the course again and complete payment. 
 

LMS Troubleshooting


I’m unsure if I have a portal account. How to check?
If you are a licensee, former licensee, or have previously used the online portal you will already have a portal account. If you are unsure of your password, you can click on “I’ve forgotten my password” on the portal login screen and follow the steps.

I registered for a course in the Course Registration page but changed my mind and no longer wish to take the course. What can I do?
If you registered for a course and have not paid for it you can click “Delete Course” under “Action” to the right of the course name. Please ensure that you have registered for the correct course and will be able to complete it before the expiry date prior to paying. Course fees (if applicable) are non-transferable and non-refundable.  

If the course you registered for is one of our free offerings, there is no further action necessary if you no longer wish to take the course. Your registration will expire after 30 days.

How do I change my password in the LMS?
Please see the Course Registration and Completion Guide for detailed instructions.

I haven’t completed the course yet and now it is showing as expired on the Course Registration page and I can no longer log into the LMS.
You have access to the course for 30 days from the date of registration. The expiration date appears on the Course Registration page beside the course name. It is important that you complete the course within the 30 days, otherwise you will have to re-register for the course.

I can’t find the email with my login details.
If you are having trouble locating the email, please check your junk email folder (the email should be from education@insurancecouncilofbc.com with the subject line: CE Course Registration Successful). 

I can’t remember my password, what do I do?
If you forgot your password, please see the Course Registration and Completion Guide for step-by-step instructions on resetting your password.

I completed the course, but my progress is showing incomplete. Why is it not tracking?
If you are inactive at any point during the course (e.g., if you step away to assist a client), the LMS will time out and no longer track your progress, even if you come back and complete the course. This also applies when you are not on the browser the course is launched in while on the computer. For example, if you are watching a video in the course and do other work on your computer, the course browser becomes inactive and will mark your progress as incomplete.

If you need to step away (or if you have already stepped away and returned to complete the course), we recommend that you close the course window and log out of the LMS then log back in to ensure that the LMS will continue to track your progress.

I can’t locate my CE certificate and my course access has expired. What should I do?
It is important to ensure you download and save your CE certificate upon completion of your course as access to the course will expire within 30 days of registration. If you are unable to locate your CE certificate, please email education@insurancecouncilofbc.com.

 
If you have further questions, please email education@insurancecouncilofbc.com.