I’m unsure if I have a portal account. How to check?
If you are a licensee, former licensee, or have previously used the online portal
you will already have a portal account. If you are unsure of your password, you can click on “I’ve forgotten my password” on the portal login screen and follow the steps.
I registered for a course in the Course Registration page but changed my mind and no longer wish to take the course. What can I do?
If you registered for a course and have not paid for it
you can click “Delete Course” under “Action” to the right of the course name. Please ensure that you have registered for the correct course and will be able to complete it before the expiry date prior to paying. Course fees (if applicable) are non-transferable and non-refundable.
If the course you registered for is one of our free offerings, there is no further action necessary if you no longer wish to take the course. Your registration will expire after 30 days.
How do I change my password in the LMS?
Please see the Course Registration and Completion Guide
for detailed instructions.
I haven’t completed the course yet and now it is showing as expired on the Course Registration page and I can no longer log into the LMS.
You have access to the course for 30 days from the date of registration. The expiration date appears on the Course Registration page beside the course name. It is important that you complete the course within the 30 days, otherwise you will have to re-register for the course.
I can’t find the email with my login details.
If you are having trouble locating the email, please check your junk email folder (the email should be from firstname.lastname@example.org
with the subject line: CE Course Registration Successful).
I can’t remember my password, what do I do?
If you forgot your password, please see the Course Registration and Completion Guide
for step-by-step instructions on resetting your password.
I completed the course, but my progress is showing incomplete. Why is it not tracking?
If you are inactive at any point during the course (e.g., if you step away to assist a client), the LMS will time out and no longer track your progress, even if you come back and complete the course. This also applies when you are not on the browser the course is launched in while on the computer. For example, if you are watching a video in the course and do other work on your computer, the course browser becomes inactive and will mark your progress as incomplete.
If you need to step away (or if you have already stepped away and returned to complete the course), we recommend that you close the course window and log out of the LMS then log back in to ensure that the LMS will continue to track your progress.
I can’t locate my CE certificate and my course access has expired. What should I do?
It is important to ensure you download and save your CE certificate upon completion of your course as access to the course will expire within 30 days of registration. If you are unable to locate your CE certificate, please email email@example.com
If you have further questions, please email firstname.lastname@example.org