New continuing education micro-learning course: Client Confidentiality

The Insurance Council of British Columbia is pleased to announce the launch of a new on-demand eLearning course designed to support licensees in meeting their professional and regulatory responsibilities. The Client Confidentiality Course is the first in a new series of short, practical micro-learning courses that will make continuing education more accessible, flexible, and engaging.
 

Why Client Confidentiality Matters

Maintaining the confidentiality of client information is one of the most fundamental responsibilities of an insurance licensee. Protecting personal information not only ensures compliance with provincial privacy laws and Council Rules but also reinforces public trust in the insurance industry as a whole.

This course is designed to help licensees strengthen their understanding of confidentiality requirements and apply best practices in their daily work.
 

What You’ll Learn

In this short course, you will:

• Understand the Insurance Council of BC’s client confidentiality and privacy requirements

• Identify situations that could result in a privacy breach

• Gain awareness of provincial privacy legislation relevant to client confidentiality

• Learn best practices for safeguarding client information, including cybersecurity readiness strategies

Interactive and Practical Format

To ensure meaningful engagement, the course combines case studies, video scenarios and knowledge checks, encouraging licensees to apply their knowledge to real-world situations. The micro-learning format allows licensees to complete the course on demand at their own pace and in a short time commitment of just half an hour.

Course Details

Course Title: Client Confidentiality Course

Format: On-demand eLearning (30 minutes)

Cost: $35.00

Credits: 0.5 CE credits

Audience: All BC insurance licensees (general, life, accident & sickness, and adjusters)

A Step Toward Accessible Micro-Learning

The launch of this course represents the Insurance Council’s commitment to expanding learning opportunities through a micro-learning CE series. These short, focused courses will cover key regulatory and professional topics, making it easier for licensees to stay current and compliant while balancing busy schedules. More micro- courses will be added – check our website for updates!

Registration

All licensees are encouraged to take this course as part of their continuing education requirements.

For full details and to register, please visit the CE Courses page.