Annual Licence Renewal Instructions

See below for step-by-step instructions to complete your annual licence renewal through the Insurance Council's online portal. You can opt to view a short video overview of the annual licence renewal process below or a more detailed tutorial video for the corresponding section.

Completing Annual Licence Renewal for a Licence
Submitting Payments for Multiple Licensees  (for agencies/firms)
How to complete your annual licence renewal
A 10 step guide.
Learn more about licence renewal

Completing Annual Licence Renewal for a Licence

How to complete your annual licence renewal
A detailed step-by-step guide
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Completing Annual Licence Renewal for a Licence

  1. From the main menu in the online portal, click on Complete my annual licence renewal.
  2. Review/update your contact information, then select 'yes' and click Continue. 
  3. Review the information then click Proceed to annual licence renewal.

  4. Under the action column, click Renew Licence.

  5. The next screen displays options for how the fee payment will be handled.

    • If your agency or firm is not submitting the fee on your behalf, click No and then Continue.

    • If you have an agreement that your agency or firm will submit your fee, click Yes. Please discuss this with your agency or firm directly and only select Yes if you have their approval then click Continue.

  6. Review the authority to represent (ATR) information that the Insurance Council has on file for you. This information cannot be changed from this screen, but if you notice any errors please ask your agency or firm to update it via their portal account.

  7. ​Review and answer the optional practice questions. You can either provide your responses or leave the fields blank. Click Continue to proceed.
  8. Review each of the declaration statements carefully. To confirm your understanding and compliance with the declaration, click on the checkbox to the left of the declaration, then click Continue. If you have not met your CE and/or E&O insurance requirements, then you will not be able to proceed with your renewal. However, once you have met the requirements, you may return and start the renewal process again. At that time, you will again be prompted to submit your declarations.

    For all other declarations, where you do not make the declaration and leave the box unchecked, you’ll then be prompted to provide an explanation. You cannot continue past this step of your licence renewal unless you have declared that you are in compliance and/or you have provided the required explanation for why you are not in compliance. If you have any questions about the declarations and your licensing requirements, please contact the Practice and Quality Assurance team.
    • The next screen will provide an overview of everything that you have submitted. Click on Edit next to any item that you wish to change and click on Continue when you're ready to proceed.
  9. The next screen will confirm submission of your renewal or take you to payment of the annual licence renewal fee before providing confirmation.
    • If your agency or firm is submitting your fee: you will see a confirmation screen that your annual licence renewal declarations has been successfully submitted. Your renewal is not considered complete until the Insurance Council has received your fee. Please follow-up with your agency or firm directly with any questions related to the fee. If you need to return to your online portal account to pay your fee on your own, you can select View my licence record(s) from the main menu. Your status in the action column will display as Pay Fee Due for Renewal. You can click on the status in the action column to complete the payment steps.
    • If you are paying your annual licence renewal fee: the next screens will allow you to add the renewal fee to your payment items and then take you to a payment form (via Moneris) to process your fee.

  10. After the fee has been paid and your annual licence renewal is complete, you can return to the main menu to access the receipt for your payment or download and print your updated licence certificate.

     

    Log in to Annual Licence Renewal

Submitting Payment for Multiple Licences

How to submit payments for multiple licences
A detailed walk-through on how to make bulk payments for licence renewals.
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Submitting Payment for Multiple Licences


For agencies and firms: How to submit payment in bulk for multiple licences, (e.g., an agency or firm submitting payment on behalf of licensees authorized to represent the agency or firm).  

  1. From the main menu in the online portal, click on List and manage bulk renewal payments.

  2. Review the action column for each licence. Each of the column headers can be used to sort the lists and the quick search can be used to locate specific licensees or groups of licensees.

    • Licensees that display "Renew Licence" have not yet submitted their annual licence renewal declarations. Please communicate directly with these licensees that they will need to sign into their online portal accounts and follow the steps above to complete their declarations before the agency or firm can submit the fee on their behalf.

    • Licensees that display "Pay Fees Due for Renewal" have submitted their online declarations. Select the checkbox on the left hand side of each licensee and click on Add to payment items

  3. Click on Payment Items.

    There are two options for bulk online payments this year:

  • Prepaid accounts: A prepaid account will need to be set up with the Insurance Council's Finance team (accounting@insurancecouncilofbc.com) with funds deposited into the account (via credit card, EFT or corporate cheque) before it can be selected as a payment option. Prepaid accounts are for annual licence renewal fees only and any funds remaining in the prepaid account will be returned to the agency/firm after the late renewal period is over. Please note that any agency or firm wishing to use EFT must set-up a prepaid account with the accounting team; EFT payments will not be an option without a prepaid account. In order to be eligible for a prepaid account, an agency or firm must be submitting fees for a minimum of 40 licences.

  • Credit card (Visa/Mastercard) and Interac Online: Payments are submitted via Moneris's payment processing site. As the Moneris site is external, please be patient as our online portal redirects you to the Moneris site. There is no maximum for the number of fees that can be paid at once, but the site may load more slowly the greater the number of fees being paid in the same transaction, so please use a small number of fees per transaction. If you have a large number of licensees to pay for, please consider using a prepaid account instead. 

Note: If you are submitting annual licence renewal fees for multiple licences that you hold (i.e., two individual licences or an individual licence and an agency or firm licence), you will need to first follow the steps for Completing an Annual Licence Renewal for a Licence noted above, as declarations must be submitted for each licence prior to payment.

For an agency or firm licence, you can answer 'Yes' to the question about submitting the payment as part of a bulk payment and for the individual licence you can answer the question with 'Yes' that your agency/firm will be submitting the fee. This will change the Action column to display 'Pay Fees Due for Renewal' for both licences, and you can then submit the fees together in one payment, following the steps above.

The fees need to be individually added to the payment items for each licence if you answer 'yes' to the payment options question; the system will not detect that you have multiple licences to pay for, so you will need to review to make sure that you have submitted the declarations and fee for each licence that you hold with the Insurance Council.

Log in to Annual Licence Renewal

Have Questions or Need Help?


Contact our portal support team at portal@insurancecouncilofbc.com or by calling 604-688-2005 or 1-877-688-0321 (toll-free within Canada) and dialing extension 6.